Hire Top Bilingual Customer Support
Full-time, dedicated bilingual (English/Spanish) customer support reps from Mexico for U.S. small businesses. Same U.S. time zones, phone, email and chat support - $13/hr all-inclusive, $10/hr your first month.
Bilingual, vetted professionals from Mexico
90-day replacement guarantee
$13/hr
All-Inclusive Rate
$10/hr
Your First Month
72
Hours to Hire
EN/ES
Bilingual Reps
Core Competencies
What They Handle
- Answer inbound calls, emails and chats in English and Spanish
- Confirm, reschedule and remind customers of appointments
- Follow up with new leads quickly and book them into your calendar
- Handle order status, billing and account questions
- Log every interaction and keep your CRM up to date
- Escalate complex issues to your team with clear notes
- Send post-service follow-ups and collect customer feedback
- Support your team during peak hours and seasonal spikes
Why Hire Through GSP
Every candidate is thoroughly vetted, culture-matched, and ready to integrate seamlessly with your team.
Truly Bilingual
Serve English and Spanish speaking customers with the same rep - no extra vendor or translation service.
Same U.S. Time Zones
Nearshore reps in Mexico work your business hours, so customers get answers in real time.
Full-Time & Dedicated
Your rep works only for your business and learns your products, tone and processes.
All-Inclusive Rate
$13/hr covers salary, benefits, payroll, HR and compliance. Start at $10/hr your first month.
Fast Placement
Get a vetted, interviewed rep in 72 hours, backed by our replacement guarantee.
Built for Small Businesses
Start with one rep and add more as your call, email and chat volume grows.
Simple Customer Support Pricing
$13/hr
all-inclusive
$10/hr your first month
One simple rate covering salary, benefits, payroll taxes, HR and compliance.
- English/Spanish bilingual reps
- Full-time and dedicated
- Same U.S. time zones
- Phone, email and chat support
Frequently Asked Questions
How much does it cost to outsource bilingual customer service to Mexico?
With Global Staffing Partners, a full-time bilingual (English/Spanish) customer support rep costs $13/hr all-inclusive, with an intro rate of $10/hr your first month. The rate covers salary, benefits, payroll taxes, HR and compliance.
Nearshore vs offshore customer support - what is the difference?
Nearshore support comes from a nearby country like Mexico, so reps work the same U.S. time zones and share close cultural ties with U.S. customers. Offshore support usually comes from Asia, with large time differences and often overnight shifts.
Are the customer support reps full-time and dedicated?
Yes. Each rep is a full-time, dedicated team member who works only for your business, not a shared call center agent or freelancer.
How fast can I get a bilingual customer support rep?
Most customer support roles are filled in 72 hours. We source, vet and interview candidates, and you choose who joins your team.
What channels and tasks can they handle?
Reps handle phone, email and chat support, appointment confirmations and reminders, lead follow-up, order and billing questions, and CRM updates using your existing tools.
What does all-inclusive mean?
The $13/hr rate includes the rep's salary, benefits, payroll taxes, HR management and compliance in Mexico. You get one simple invoice with no hidden fees.
Ready to Hire Your Bilingual Customer Support?
Schedule a free consultation to discuss your needs and get matched with pre-vetted candidates within days.
Book a Free Consultation90-day replacement guarantee